Thank you for considering 1ComputerCare for your computer's repair and maintenance. My aim is to provide a level of support and service that encourages repeat business and referrals.

Where it is not possible for a complaint to be resolved, the client will be given a clear explanation in writing. The client will also be given a copy of the Buy With Confidence customer feedback leaflet and advised that they can contact the Trading Standards Service if they wish to do so.

All actions taken regarding a complaint, including letters, telephone calls and site visits, will be recorded in the complaint log, which will be reviewed on a quarterly basis. Where this highlights a particular problem or pattern this will be investigated and remedial action taken.